Here at Welling, we offer free returns on stock items purchased within the last 30 days   

To start your free return – Click HERE to complete our Returns Form

  • Items must be returned in original packaging, unused/undamaged and in resalable condition
  • Items must be returned within 30 days from delivery date, if over this time limit then a 20% restocking charge will apply
  • Our free returns policy does not include ZZ or NONSTOCK items, or any other bespoke/specially made items, which are not usually eligible for return.  Please email [email protected] regarding such items
  • A returns form must be completed (see below) and proof of purchase must be provided
  • We monitor returns carefully and reserve the right to charge a restocking charge on any return at our discretion

Returning your items to us

You can either return your items to us directly, return to a post-office (we can provide a Royal Mail reference) or we can arrange collection of your items

  • We can only collect from office or home addresses, not site addresses, as we use couriers to collect
  • Once we have agreed a collection date the address must be occupied, otherwise the courier may not be able to collect
  • If you return the items to us we cannot be held responsible for any items lost in transit or damaged as this is outside our control
  • Items must be safely packaged in outer packaging, and stickers/labels should not be stuck directly to product boxes/bags

Our customer service team will then be in touch to arrange the return.  Any other questions relating to returns, please email [email protected]

Credit / Refund

Once your return is received, inspected and approved by our returns department, credit against your account or refund to the original payment method will usually be processed within 14 days.  If your return is rejected, you will be notified by a member of our team.

Faulty or damaged products

If you believe you have received a faulty/damaged product or are having issues on site with installation, please either call our sales team on 01451 824110 or email [email protected]  We will work with you to try to resolve the issue on site, as a high percentage of faulty product reports are installation problems. However, if a product is found to have a manufacturing fault, we will usually replace the item free of charge.  Please retain such products unless advised otherwise, as manufacturers often request their return for inspection.

This does not affect your statutory rights